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FAQs

Know your mattress

The right firmness level of a mattress can provide sufficient support and relieve all pressure points in the body. A mattress that is too firm or too soft can cause discomfort, back and shoulder pain, and can drop the quality of sleep. Therefore we provide a medium-firm mattress that is the perfect combination of firmness and softness to give you the perfect sleeping experience.

 

Yes, the memory foam mattress is safe for everyone. Our mattress is made with high-density foam, memory foam, and knitted fabric which is safe for every household use. At present more and more people are choosing memory foam mattress because it gives the best support and superior comfort that is unmatchable for any other mattress.Yes, the memory foam mattress is safe for everyone. Our mattress is made with high-density foam, memory foam, and knitted fabric which is safe for every household use. At present more and more people are choosing memory foam mattress because it gives the best support and superior comfort that is unmatchable for any other mattress.

 

We manufacture a range of premium quality mattresses for every need. You can choose your perfect mattress from an orthopedic memory foam mattress, pocket spring mattress, and Dual comfort hard & soft mattress.

·         Orthopedic memory foam provides the best spine support.

·        Pocket spring mattress that makes you feel like floating.

·         Dual comfort mattress enables the option to use firm & soft surfaces in the same mattress.

Wakeup makes their mattresses with the best quality material that makes them durable and long-lasting. Our mattress design and premium quality fabric give it a luxurious and premium look. Apart from that, our mattress doesn’t release heat and lets you sleep peacefully even in summers since we use memory foam and premium quality knitted fabric that enables easy flow of air.

Our mattresses are made with the best quality products and are designed to last for a longer time. We believe in our mattresses, therefore, our mattresses come with the best in class warranty period. Orthopedic memory foam mattress comes with 11 years, pocket spring with 10 years and dual comfort with 5 years warranty.

When you purchase mattress through e-commerce websites, all customer services including returns and exchange are controlled by their customer support. This creates delay as each of these sites has a different workflow. However, when you purchase the mattress from our official website, all customer support is managed by our internal team of experts. Also, if you buy the mattress from our website, it comes with a 100 night trial period, which doesn’t apply to e-commerce websites.

But irrespective of where you purchase the wake-up mattress from, quality is always up to the mark and we are always here to help you if you need any support.

 

Like heaven! Our production team has designed the mattresses to give you flawless sleep with superior comfort to everyone. Our mattresses provide proper body support needed for quality sleep, as well as, they are durable and don’t cause heat. Our mattresses are designed to fulfill all of your sleeping needs.

Wakeup mattresses are medium-firm to keep you the best comfort and support while sleeping. Mattresses that are too soft can hurt your back while too firm can be tough to sleep on. On the scale of 1-10, our mattresses are 7-8, with 1 being too soft and 10 being the hardest.

We have designed our mattresses to cater to the needs of different people. Wake-up mattresses are for those who like a soft surface as well as for those who like a hard surface. So whatever your preference is, you will like our mattresses.

To customize the mattress, visit the product page of the mattress you would like to buy. On the top of the page you will find “Step 1: Choose size category” under that there is an option of ‘custom size’. When you click on it, another category ‘choose dimensions’ will open, fill in the length and width size according to your requirement. Just beneath that, there is step 3 where you need to select the mattress height and quantity. After you fill in the details, the price will be updated automatically. Now click on the buy now button and you are ready to check out.

Mattresses don’t cost too much to manufacture but when you buy them from a retail store they cost up to 60% more than the actual cost and on top of that is the delivery cost. To make the mattress pocket-friendly we deliver the mattress directly from our manufacturing unit to your doorstep; thus, resulting in avoiding all retail and middlemen cost making the mattress easy for you to handle and cost-effective. So why would you pay more when you can save a bunch by choosing wakeup.

When you finish the unboxing process and take the mattress out, it will take its original form in almost 15 minutes and can be used immediately. However, to fully expand it may additionally take up to 45 minutes.

You can use the mattress on the floor since using it on the floor doesn’t affect the quality of the mattress and doesn’t impact the comfort and support. But to protect it from getting dirty, we recommend you use the mattress with a base.

No, we currently do not have any showroom because we are passing on the savings money to our customers. But you don’t have to worry about the quality we have an even better option than a showroom. We are providing a 100-night trial to our customers, so instead of just checking the mattress you get to use the mattress for 100 days and if even after 100 days you don’t like the mattress, you can return it completely free of cost.

The break-in period is the time a new mattress takes to contour to the body of an individual. During a break-in period a new mattress keeps changing, the mattress becomes more and more comfortable over time and the mattress feels different from how it felt earlier. The break-in time of our mattresses is usually 10 days, and in some cases, it can take up to 15 days.

Most new products have a smell likewise in a new mattress you may find a slight odor when you take the mattress out of the box. Don’t worry it won’t last very long, we compress the mattress while packaging and sending them to you, so when you open the packaging, the mattress will take a few hours with fresh, clean air to feel normal.

This smell comes from freshly made foams and is short-lived. The smell comes from freshly made foams and not from any harmful chemicals.

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