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Return Policy

Know our Return Policy

We process and ship within 3 business days of your order

Once we’ve received the order, we process and ship your product within 3 business days. For orders that are completed after 11 AM IST on a given day, the processing begins the following business day. A separate shipping confirmation email is sent when once the order is dispatched from our end. Please note that if you have purchased more than one product, they might be shipped separately and may not arrive on the same day.

We do not update the order status until your Wakeup mattress has shipped. Once the product has been shipped from our factory, you will receive an email with the shipping details. If you have not received an update in a week, please send us an email at [email protected] or let us know on call at +91 8059643644. Our customer care team will be happy to assist you further.

While it wouldn’t be possible for us to schedule a specific time for delivery, we’d love to help you with custom delivery instructions as best as we can. Just let us know after you have placed your order, and we will work with our delivery partners to try and accommodate your special request.

Once your order has been processed and initiated for shipment via our courier partners, we can expedite your shipping. However, a faster delivery will cost you higher because of the priority shipment. Typically, you can expect your delivery within 5-7 business days of placing the order. In case you wish to have your Wakeup mattress delivered sooner, just let us know at the time of placing the order.

At Wakeup, our aim is to provide you with the highest quality products at a great price. We focus on positive experiences and do not charge anything for shipping! 😊

At Wakeup, we try and ensure the quality and safety of all products shipped. But still, if you have received a damaged product by any chance, feel free to email us at [email protected] or call us and we’ll arrange a replacement for you.

Once your return has been initiated, you will be required to share your official email address and bank account details on [email protected] Upon receiving the account details, you will receive a refund initiation confirmation and you will receive the amount back in your account within 5 working days.

Refunds will be made to the customer bank account details provided on official mail ID [email protected] , within 5 working days of receiving the refund request

If the return request is initiated within the 100-day trial, the full amount will be refunded to you. If you face any challenge after the trial period, please check out our FAQs and Warranty section to understand the next steps.

With our return processes, systematic approach and customer satisfaction at heart, we process all our customers’ returns for free. 😊

Please keep a copy of the invoice ready with you while returning the mattress. You’ll need to submit the receipt to the pick-up agent to initiate the return.

In case there is any discrepancy with your refund amount, please contact us at  [email protected]co with a copy of your invoice and we will be happy to help you out.

1If you return the mattress within the 100-day trial period without any damage, staining or tearing, as per our conditions, you will receive 100% of the money back.

Sorry, once the trial period is over, you cannot return the mattress. After the 100-day trial period, it can only be returned if it meets any of the warranty claim guidelines, as provided in the FAQ section.

Once you have placed a return request, we will contact you within 24-48 hours to complete the return process. Refunds will be made to the customer bank account provided on our official email ID [email protected] , within 5 working days of receiving the refund request

We can very easily refund the amount directly to your bank account. Just send us the bank account details on our official mail ID [email protected] , and we will initiate the refund on that account within 5 working days.

You can send us the bank account details on our official mail ID [email protected] . Refund will be processed within 5 working days to that account 

Don’t worry, we do not resell them. Each one of our customers always receives freshly made brand new mattresses. The returned mattresses are either disposed or donated.

We process and ship within 3 business days of your order

Once we’ve received the order, we process and ship your product within 3 business days. For orders that are completed after 11 AM IST on a given day, the processing begins the following business day. A separate shipping confirmation email is sent when once the order is dispatched from our end. Please note that if you have purchased more than one product, they might be shipped separately and may not arrive on the same day.

We do not update the order status until your Wakeup mattress has shipped. Once the product has been shipped from our factory, you will receive an email with the shipping details. If you have not received an update in a week, please send us an email at [email protected] or let us know on call at +91 8059643644. Our customer care team will be happy to assist you further.

While it wouldn’t be possible for us to schedule a specific time for delivery, we’d love to help you with custom delivery instructions as best as we can. Just let us know after you have placed your order, and we will work with our delivery partners to try and accommodate your special request.

Once your order has been processed and initiated for shipment via our courier partners, we can expedite your shipping. However, a faster delivery will cost you higher because of the priority shipment. Typically, you can expect your delivery within 5-7 business days of placing the order. In case you wish to have your Wakeup mattress delivered sooner, just let us know at the time of placing the order.

At Wakeup, our aim is to provide you with the highest quality products at a great price. We focus on positive experiences and do not charge anything for shipping! 😊

At Wakeup, we try and ensure the quality and safety of all products shipped. But still, if you have received a damaged product by any chance, feel free to email us at [email protected] or call us and we’ll arrange a replacement for you.

Once your return has been initiated, you will be required to share your official email address and bank account details on [email protected] Upon receiving the account details, you will receive a refund initiation confirmation and you will receive the amount back in your account within 5 working days.

Refunds will be made to the customer bank account details provided on official mail ID [email protected] , within 5 working days of receiving the refund request

If the return request is initiated within the 100-day trial, the full amount will be refunded to you. If you face any challenge after the trial period, please check out our FAQs and Warranty section to understand the next steps.

With our return processes, systematic approach and customer satisfaction at heart, we process all our customers’ returns for free. 😊

Please keep a copy of the invoice ready with you while returning the mattress. You’ll need to submit the receipt to the pick-up agent to initiate the return.

In case there is any discrepancy with your refund amount, please contact us at  [email protected]co with a copy of your invoice and we will be happy to help you out.

1If you return the mattress within the 100-day trial period without any damage, staining or tearing, as per our conditions, you will receive 100% of the money back.

Sorry, once the trial period is over, you cannot return the mattress. After the 100-day trial period, it can only be returned if it meets any of the warranty claim guidelines, as provided in the FAQ section.

Once you have placed a return request, we will contact you within 24-48 hours to complete the return process. Refunds will be made to the customer bank account provided on our official email ID [email protected] , within 5 working days of receiving the refund request

We can very easily refund the amount directly to your bank account. Just send us the bank account details on our official mail ID [email protected] , and we will initiate the refund on that account within 5 working days.

You can send us the bank account details on our official mail ID [email protected] . Refund will be processed within 5 working days to that account 

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